I get that she is not a business, but she must've surely put an awful lot of her own money into this project and due to her own lack of responsiveness she is not geting them back. And it is not only because of mails falling into her spam folder. I have messaged her on this forum and on Facebook also and to the first few messages she always responded quite promptly and then she suddenly stopped replying. Maybe it is because I am asking for postage outside of the UK and she doesn't want to be bothered with that, but then the decent thing would be to tell me in all honesty. I would get that and then maybe sort myself differently.